TERMS AND CONDITIONS FOR GROUP 4 VAULTING SERVICES

This document sets out the terms and conditions under which Group 4 provides its Vaulting Services to ensure clarity, transparency, and security throughout your agreement with us. It explains your rights and obligations, the scope and limitations of the service, and the procedures we follow to ensure the security and confidentiality of your assets. By engaging Group 4 for vaulting, you agree to be bound by these terms and conditions. Please read them carefully before using our services.

CONTENTS OF TERMS

DEFINITIONS
SERVICE AGREEMENT
SECURITY & HANDLING OF ASSETS
USE OF THE VAULTING SERVICE
RISK
FEES & PAYMENT
TERMS OF AGREEMENT
ACCESS & AUTHORISATION
TERMINATION & REMOVAL OF ASSETS
DEFAULT & DISPOSAL OF ASSETS
CONFIDENTIALITY & DATA PROTECTION
VARIATIONS & GENERAL PROVISIONS

1. DEFINITIONS

1.1 In these Terms and Conditions for the Vaulting Services the following expressions shall mean:

Group 4 (G4): The trade name under which Cosetti Ltd operates. Cosetti Ltd is a company incorporated in Gibraltar with Company Number 122640, having its registered office at Ground Floor, Leon House, Nº1 Secretary’s Lane, Gibraltar GX11 1AA.
You: Refers to the person or legal entity entering into this Agreement with G4. In most cases, this will be the Asset Owner.
Asset Owner: Refers to the individual or legal entity that has entered into this Agreement with G4 for the provision of vaulting services, and is recognised by G4 as the sole legal owner of the deposited asset(s). For the purposes of this Agreement, the Asset Owner is the only person or entity authorised to give instructions regarding the asset(s), unless an Authorised Person is formally appointed in writing and accepted by G4.
Depositor: The individual who physically delivers the Assets into G4’s custody. The Depositor is usually the Asset Owner, but may also be acting on the Asset Owner’s behalf (e.g., an employee, courier, or authorised representative).
Authorised Person: A person formally registered with G4 and approved by G4 who, with the Asset Owner’s authorisation, is permitted to give instructions to G4 regarding the deposit, release, transfer, or disclosure of information relating to the Assets.
Business Day: Any day not being a Saturday, Sunday or a public holiday in Gibraltar.
Business Hours: The hours during which G4 is open for business, as confirmed to you in writing or as published from time to time on the Website. These hours may be subject to change.
Premises: Ground Floor, Leon House, 1 Secretary’s Lane, Gibraltar, or any other secure facility notified to you in writing.
Vaulting Service: The custodial storage service provided by G4 whereby Assets are securely stored within a restricted‑access vault, without direct client access to the vault area, and handled only in accordance with these Terms and your authorised instructions.
Assets: Any property, precious metals, gemstones, documents, or other items accepted by G4 for storage under the Vaulting Service.
SKR (Safekeeping Receipt): A document issued by G4 confirming receipt of specified Assets into custody, referencing identifying details (including, where applicable, descriptions, weights, serial numbers or other reference numbers) and the date of deposit.
Inventory List: The record maintained by G4 of the Assets held under the Vaulting Service, based on information provided by you and/or third‑party valuation or certification reports accepted by G4.
Valuation Report: A professional valuation of the Assets prepared by a suitably qualified valuer, dated within the period required by G4 or its insurers.
Restricted‑Access Vault: The secure area within the Premises in which the Assets are stored and which is accessible only to authorised G4 personnel.
Website: www.g4boxes.com

1.2 Words importing the singular meaning include, unless the context requires, the plural meaning and vice‑versa.

1.3 The headings in these Terms and Conditions for the Vaulting Services are for convenience only and shall not affect their interpretation.

1.4 These Definitions shall be subject to the terms of these Terms and Conditions for the Vaulting Services.

2. LICENSE / SERVICE AGREEMENT

2.1 Subject to these Terms and Conditions and the Privacy Policy, G4 agrees to provide you with the Vaulting Service for the secure storage of your Assets, and you agree to engage G4 to provide such service.

2.2 The Vaulting Service is provided strictly on a custodial basis. The asset holder acknowledges that they will not have physical access to the Restricted-Access Vault or to the Safe Deposit Box in which their Assets are stored. All handling, movement, and release of Assets shall be carried out solely by authorised G4 personnel in accordance with your valid instructions and these Terms.

2.3 Upon acceptance of your Assets, they will be placed in a sealed, tamper-evident bag bearing a unique serial number. This bag will be signed and dated by both you (or your Authorised Person) and a G4 representative, and will remain unopened while in custody unless removal or inspection is authorised in writing by you and approved by G4.

2.4 The sealed bag containing the Assets will be securely stored inside one of G4’s Safe Deposit Boxes located within the Restricted-Access Vault at the Premises. For security purposes, the specific Safe Deposit Box number is kept strictly confidential and is known only to authorised G4 personnel.

2.5 Upon receipt of your Assets, G4 will issue you a Safekeeping Receipt (SKR) confirming the details provided by you regarding the nature and description of the Assets. You acknowledge that G4 does not assess or verify the authenticity, quality, or monetary value of the Assets stored.

2.6 You may authorise an Authorised Person to give instructions relating to your Assets by completing and signing the relevant G4 form. Such authorisation is irrevocable and valid for the term of your agreement unless revoked in writing and confirmed by G4. All acts or omissions of an Authorised Person shall be deemed your own.

2.7 G4 shall have the right to refuse acceptance of any Assets that, in its reasonable opinion, do not meet the requirements set out in these Terms (including Prohibited Items), or which may pose a security, legal, or insurance risk.

2.8 You shall comply with all instructions or regulations issued by G4 regarding the Vaulting Service and ensure that any Authorised Person also complies.

3. SECURITY & HANDLING OF ASSETS

3.1 All Assets entrusted to G4 for vaulting are stored within a secluded, restricted-access section of our private underground vault. This area is separate from the general client-access vault and is not accessible to any client. The precise storage location and safe deposit box number are known only to select authorised G4 personnel. Not all G4 employees have such access.

3.2 Clients do not hold any keys, codes, or other direct means of access to the vaulting area.

3.3 Immediately upon receipt, the Asset will be placed in a sealed, tamper-evident bag bearing a unique serial number. This bag will be signed and dated by both you (or your Authorised Person) and an authorised G4 representative. The bag shall remain unopened for the entire duration of custody unless:
(a) Written instructions to open it are provided by you or your Authorised Person; or
(b) G4 is required to do so by law, regulation, or court order.

3.4 Any request to inspect or retrieve your Asset must be made in writing and received by G4 at least forty-eight (48) hours in advance.

3.5 The tamper-evident bag will only be opened in your presence or that of your Authorised Person, unless otherwise required by law or regulation.

3.6 Access to the Asset will be granted solely to you or your Authorised Person upon satisfactory verification of identity and any authorisation documents required under G4’s internal security procedures.

3.7 G4 reserves the right to refuse access or suspend retrieval if it has reasonable grounds to suspect fraud, unauthorised instruction, or any activity which may compromise the safety or security of the Asset or the Premises.

4. USE OF THE VAULTING SERVICE

4.1 The Vaulting Service is provided strictly for the safekeeping of assets as described and agreed with G4. Assets must be legal to own, store, and transport under the laws of Gibraltar and any other applicable jurisdictions.

4.2 You agree not to use the Vaulting Service for:
(a) Any illegal, prohibited, or restricted items, including but not limited to: firearms, explosives, hazardous materials, narcotics, or counterfeit goods;
(b) Perishable goods or any items requiring climate or humidity controls beyond the facility’s standard specifications;
(c) Any item which could pose a danger to the facility, personnel, or other stored assets.

4.3 All assets must be delivered to G4 in accordance with the agreed intake process, including sealing inside a tamper-evident bag and co-signing the Safekeeping Receipt with a G4 representative.

4.4 Once assets are stored, you will have no direct access to the vault area or to the sealed tamper-evident bag, except through the authorised retrieval or inspection procedures described in these Terms.

4.5 You may request an inspection of your stored assets, subject to:
(a) Providing G4 with at least forty-eight (48) hours’ written notice;
(b) Agreeing to inspection only in the presence of authorised G4 personnel; and
(c) Inspection taking place within G4’s Business Hours and at G4’s Premises.

4.6 You agree to comply with all instructions issued by G4 personnel regarding handling, security, and safety during any inspection or retrieval process.

4.7 G4 reserves the right to refuse to store, or to require immediate removal of, any asset that in G4’s sole discretion breaches these Terms or presents a risk to safety, security, or legal compliance.

5. RISK

5.1 Custodial Role & Client Risk – G4 acts solely as a custodian of your assets. Except in respect of loss, damage, or destruction directly and solely caused by the wilful negligence or wilful misconduct of G4’s employees acting within the course of their employment, any property you store under the Vaulting Service is deposited entirely at your own risk.

5.2 Condition of Assets – The asset holder accepts responsibility for ensuring that all assets delivered to G4 are fit for storage and properly packaged for safekeeping. G4 will not be liable for any deterioration, damage, or loss caused by inherent defects, natural characteristics, or normal ageing of the assets.

5.3 Environmental Conditions – The vault is maintained to industry security and safety standards but is not a climate-controlled facility unless expressly agreed in writing. G4 will not be responsible for damage caused by environmental conditions outside our stated specifications.

5.4 Exclusions of Liability – G4 shall not be liable for any loss, theft, or damage to the assets arising from:
(a) Force majeure events, including but not limited to natural disasters, war, terrorism, strikes, or government seizure;
(b) Acts or omissions of the Client or any Authorised Person;
(c) Third-party actions beyond G4’s reasonable control;
(d) Seizure or confiscation by lawful authority;
(e) Indirect, incidental, or consequential loss or damage, including but not limited to loss of profit, loss of business, or loss of opportunity, whether the claim arises in contract, tort (including negligence), breach of statutory duty, or otherwise.

5.5 Client Insurance Responsibility – You shall, at your sole cost, obtain and maintain adequate and appropriate insurance coverage for the full value of all assets stored under the Vaulting Service. Unless otherwise expressly agreed in writing, the assets are not covered by G4’s insurance. You must ensure that nothing is done or omitted which might invalidate your own insurance or any insurance arranged by G4 (without imposing any obligation on G4 to arrange or maintain such insurance).

5.6 Disclosure of Insurance – If you arrange your own insurance, you agree to provide G4, upon request, with written confirmation of the policy details, including the insurer’s name, coverage limits, and duration.

5.7 Limitation of Liability – Subject to clause 5.4 and unless otherwise agreed in writing, if you suffer direct loss caused solely by the wilful negligence or wilful misconduct of G4’s employees or contractors, and you provide G4 with satisfactory written evidence of:
(a) the occurrence of such loss; and
(b) the verified value of the property concerned;
then G4 shall compensate you for such loss, but in no event shall G4’s total liability exceed £25,000 in aggregate per annum for all claims by you.

5.8 Acknowledgement of Limitations – You acknowledge that you have been informed of, and understand, the nature and limitations of the facilities and safekeeping services provided by G4, and you accept and agree to store your assets entirely under these conditions. Nothing in this Agreement shall exclude or limit any liability which cannot lawfully be excluded or limited.

5.9 Client’s Assumption of Risk – By using the Vaulting Service, you acknowledge and accept that no storage facility can be entirely risk-free. Any failure to insure your assets is entirely your own decision and risk.

6. FEES & PAYMENT

6.1 Fees Payable – In consideration of G4 providing the Vaulting Service, you agree to pay the applicable storage and service fees as set out in G4’s published Pricing Schedule, available on the G4 website or upon request. The first payment is due upon execution of this agreement, with subsequent payments due in accordance with the billing cycle specified in the Pricing Schedule.

6.2 Non-Payment & G4’s Rights – If you fail to pay any amount due under this agreement, without prejudice to any other rights or remedies available under Gibraltar law, G4 may, without further notice:
(a) Retain custody of your assets and suspend any retrieval, release, or inspection services until all outstanding sums are settled;
(b) After a period of 120 days from the due date, open the storage container or tamper-evident bag, remove the assets, and sell them at the best price reasonably obtainable. You shall not be entitled to claim damages in respect of such sale. The net proceeds, after deducting all outstanding fees, costs, and reasonable selling expenses, will be returned to you. If the proceeds are insufficient to cover your debt, you remain liable for the shortfall;
(c) Terminate this agreement in accordance with clause 9 (Termination & Removal of Assets).

6.3 Pricing & Payment Methods – The applicable fees, including any handling, retrieval, or inspection charges, are set out in G4’s Pricing Schedule. G4 accepts payment via bank transfer, credit/debit card, or other approved payment methods. Payments must be made in GBP unless otherwise agreed in writing.

6.4 Late Payment Interest – Without prejudice to any other rights, G4 reserves the right to charge interest on any overdue amount at the rate of 4% above the Bank of England base rate from the due date until payment in full is received.

6.5 Possessory Lien – G4 shall have a general and continuing lien over all assets stored under this agreement as security for any unpaid fees, charges, or other sums due. G4 may retain possession of the assets until all outstanding amounts are paid in full.

6.6 Legal Recovery – Nothing in this clause limits G4’s right to recover outstanding sums through legal proceedings or other lawful means.

6.7 Detailed fee schedules are available on our website’s Pricing page.

7. TERMS OF AGREEMENT

7.1 Legal Status: G4 is not a financial entity and is therefore not regulated by the financial services legislation of Gibraltar or any other jurisdiction. The vaulting service is a secure storage arrangement only, and no financial, banking, or investment services are provided.

7.2 G4 grants you access to, and the right to use, its vaulting service for an initial term of one (1) year from the date of this agreement. Unless otherwise agreed in writing, this agreement will automatically renew for successive one-year terms unless either party provides written notice of termination.

7.3 The provisions of this agreement shall continue to apply to any renewal or extension of its term, except to the extent that they are varied by G4 or any new conditions are imposed by G4. If any such variation or new condition is not acceptable to you, you may notify G4 in writing, and this agreement shall terminate on the expiry of the current term without renewal.

7.4 Right to Reject Changes: If you do not accept any amendment or new condition under clause 7.3, you must notify G4 in writing within fourteen (14) days of receiving such notice. In that case, the agreement will terminate at the end of the current term and will not be renewed.

7.5 Deemed Acceptance: Failure to provide notice under clause 7.4 will be deemed acceptance of the amended or new conditions.

8. ACCESS & AUTHORISATION

8.1 Authorised Access: Only the Asset Owner, or a person formally appointed as an Authorised Representative and accepted in writing by G4, may request access to the stored asset(s).

8.2 Notice Period: All requests for inspection, verification, or authorised retrieval of asset(s) must be made in writing with a minimum of 48 hours’ notice to G4. Requests must include sufficient identification details to allow G4 to verify the requester’s authority.

8.3 Identification Requirements
The Asset Owner or Authorised Representative must present valid government-issued photo identification before any access is granted. G4 reserves the right to refuse access if identification is not satisfactory or if there is any doubt as to the requester’s authority.

8.4 Controlled Access Area
The vaulting area in which assets are stored is located within a restricted-access sub-section of G4’s private underground vault. This area is not accessible to clients and is secured so that only a limited number of authorised G4 personnel may enter.

8.5 Tamper-Evident Packaging
All assets are stored in sealed, tamper-evident bags signed and dated by both the Asset Owner and G4 at the time of deposit. Bags remain unopened during storage unless removal is authorised in accordance with this Agreement.

8.6 No Direct Handling
Clients are not permitted to handle, move, or open stored assets within G4’s secure facility. All handling is performed exclusively by authorised G4 personnel in accordance with security protocols.

8.7 Refusal of Access
G4 reserves the right to refuse access if:
(a) The request does not comply with the notice or identification requirements in this Agreement;
(b) There is a legal restriction or court order preventing access; or
(c) There is a reasonable security concern that must be addressed before granting access.

9. TERMINATION & REMOVAL OF ASSETS

9.1 Termination by the Asset Owner
You may terminate this Agreement by providing G4 with no less than thirty (30) days’ prior written notice.

9.2 Termination by G4 with Notice
G4 may terminate this Agreement at any time by giving you ninety (90) days’ prior written notice via email. You must arrange for the removal of all deposited assets within the notice period. If you fail to do so, G4 may transfer the assets to secure storage at your sole cost and risk.

9.3 Immediate Termination by G4
G4 may terminate this Agreement immediately, without prior notice, by written communication to you if:
(a) You breach any provision of this Agreement and, if remediable, fail to remedy such breach within fifteen (15) days of written notice from G4;
(b) An encumbrancer takes possession, or a receiver, administrator, or similar officer is appointed over any of your property or assets;
(c) You make any voluntary arrangements with creditors, become insolvent, or are subject to any insolvency or bankruptcy proceedings;
(d) You are a company and you go into liquidation, are wound up, or cease or threaten to cease carrying on business;
(e) You are convicted of any criminal offence, or any offence involving dishonesty, moral turpitude, or which could reasonably damage G4’s reputation; or
(f) G4 reasonably believes that continuing the Agreement would breach applicable laws or regulations, or expose G4 to regulatory, reputational, or security risk.

9.4 Obligations on Termination
Upon expiry or termination of this Agreement, you must immediately:
(a) Arrange for the withdrawal of all deposited assets;
(b) Cease all use of G4’s vaulting services;
(c) Pay all outstanding sums owed to G4, including damages, fees, and costs.

9.5 Continued Charges for Delay
If you fail to comply with clause 9.4(a), you will continue to pay G4, from the termination date until compliance, a sum equivalent to the annual storage rate (calculated pro-rata). This payment does not grant any right to continued storage under the Agreement.

9.6 Survival of Rights
Termination or expiry of this Agreement does not affect any rights, remedies, obligations, or liabilities of either party that have accrued up to the date of termination.

10. DEFAULT & DISPOSAL OF ASSETS

10.1 Events of Default
You will be considered in default under this Agreement if:
(a) You fail to pay any amount due within one hundred and twenty (120) days of the due date;
(b) You breach any term of this Agreement and, if the breach is remediable, fail to remedy it within seven (7) days of receiving written notice from G4;
(c) You become insolvent, are declared bankrupt, enter liquidation, or are subject to the appointment of a receiver, administrator, or similar officer;
(d) You are convicted of any criminal offence involving dishonesty, fraud, or conduct likely to damage G4’s reputation; or
(e) G4 reasonably believes that continuing the Agreement would breach applicable law or expose G4 to regulatory, reputational, or security risk.

10.2 G4’s Remedies in Case of Default
If you are in default, G4 may, without prejudice to any other rights or remedies available under this Agreement or at law:
(a) Suspend or terminate access to the vaulting services immediately;
(b) Retain the Assets under a general and continuing lien for all sums owed to G4, including interest, costs, and expenses;
(c) Transfer the Assets to secure storage at your sole cost and risk; and/or
(d) Sell, realise, or otherwise dispose of the Assets in accordance with clause 10.3.

10.3 Disposal of Assets
If, after one hundred and twenty (120) days from the date of written notice, you have not remedied the default or collected your Assets, G4 may, at its discretion, open any container, packaging, or security seal in which the Assets are held and dispose of them by sale or other means at the best price readily obtainable.

10.4 Application of Proceeds
G4 shall apply the proceeds of any disposal in the following order:
(a) To recover all outstanding amounts owed by you, including costs of sale, storage, and security;
(b) To return any balance to you. If you cannot be located or do not claim the balance within six (6) months, it shall be forfeited to G4 without further obligation.

10.5 No Liability for Disposal
G4 shall not be liable for any loss or damage arising from the disposal of Assets in accordance with this clause, provided such disposal is carried out in good faith and in compliance with applicable laws.

11. CONFIDENTIALITY & DATA PROTECTION

11.1 Confidentiality Obligation
G4 shall treat all information you provide in connection with the Vaulting Services as strictly confidential and shall not disclose such information to any third party, except:
(a) Where disclosure is required by applicable law, court order, or regulation;
(b) To law enforcement, customs, tax, or regulatory authorities acting within their lawful powers;
(c) To G4’s professional advisers, auditors, or insurers, provided they are bound by confidentiality obligations no less restrictive than those in this clause; or
(d) Where you have provided prior written consent.

11.2 Access Restriction
Information regarding the location, contents, or ownership of any asset stored under this Agreement will only be accessible to Authorised Personnel within G4 who have a legitimate operational need to know, and to any Authorised Person you have formally appointed in writing and G4 has accepted.

11.3 Data Protection
(a) G4 shall process all personal data in accordance with the Gibraltar GDPR and Data Protection Act 2004, and any applicable UK or EU data protection legislation.
(b) G4 shall implement appropriate technical and organisational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
(c) Personal data will only be collected, processed, and retained to the extent necessary for the performance of this Agreement, compliance with legal obligations, and protection of G4’s legitimate interests.

11.4 Client Rights
You have the right to request access to, rectification of, or deletion of your personal data held by G4, as well as the right to restrict processing or object to processing, subject to applicable law. Requests should be made in writing to G4.

11.5 Retention
G4 will retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Once retention is no longer required, the data will be securely deleted or anonymised.

11.6 No Publicity Without Consent
G4 shall not use your name, likeness, or any identifying details for marketing, advertising, or promotional purposes without your prior written consent.

12. VARIATIONS & GENERAL PROVISIONS

12.1 Variations of this Agreement
(a) G4 may amend these Terms, or any operational instructions or requirements relating to the Vaulting Services, at any time. Changes will be published on the G4 website under “Vaulting Terms and Conditions” and will take effect immediately upon posting, unless otherwise stated.
(b) It is your responsibility to review the current Terms regularly. Separate written notice will only be provided for significant changes which, in G4’s reasonable opinion, materially affect your rights or obligations under this Agreement.
(c) G4 may vary or withdraw any facility or service provided under this Agreement, or introduce additional charges, at any time.
(d) G4 does not guarantee that any benefits, facilities, or services (including but not limited to operating hours) will continue indefinitely. These may be withdrawn or amended at G4’s discretion without prior notice.

12.2 Enforcement & Assignment
(a) G4 may enforce its rights and obligations under this Agreement at any time.
(b) This Agreement is personal to you. You may not assign your rights or obligations under it, nor sub-let or delegate any of your obligations, without G4’s prior written consent.

12.3 Authorisation Limits
You may not authorise any person to act in relation to the Asset(s) other than an Authorised Person formally appointed in writing and accepted by G4. Every act or omission of an Authorised Person shall, for the purposes of this Agreement, be deemed to be your own.

12.4 Notifications & Updates
You must immediately notify G4 in writing of any changes in your name, contact details, or other relevant information via email or postal mail.

12.5 Force Majeure
G4 shall not be liable for any delay or failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control, including (without limitation) strikes, lockouts, industrial action, disputes with contractors, power or system failures, repairs, acts of God, natural disasters, war, civil unrest, or compliance with any law or governmental order.

12.6 Severability
If any provision of this Agreement is found to be void, illegal, or unenforceable in whole or in part, the remaining provisions shall continue in full force and effect.

12.7 Notices
Any notice required or authorised under this Agreement must be delivered by hand, sent by first-class prepaid post, email, or other comparable means to the address or email specified in this Agreement, or to such other address as either party notifies in writing.

12.8 Governing Law & Jurisdiction
(a) This Agreement shall be governed by and construed in accordance with the laws of Gibraltar.
(b) The parties submit to the non-exclusive jurisdiction of the Gibraltar Courts.
(c) G4 reserves the right to bring proceedings in any other court with jurisdiction over the subject matter of the dispute.

12.9 Dispute Resolution
Before initiating court proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation, and if unsuccessful, through mediation or arbitration in Gibraltar.

12.10 Language
These Terms may be provided in multiple languages for convenience. In case of any discrepancy between the English version and any translation, the English version shall prevail.

12.11 Acceptance of Terms
By entering into this Agreement, paying the required fees, or otherwise using G4’s Vaulting Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. Your continued use of the Vaulting Services constitutes ongoing acceptance of any applicable changes made in accordance with clause 12.1.

If you have any questions about these Terms and Conditions, please contact us — we are here to assist you and ensure your experience with G4 is secure, straightforward, and satisfactory.