Question 1

What is a safe deposit box?

Accepted Answer

A safe deposit box is an individually stored container held within a high secure vault which is only accessible to the key holder (or their registered additional users). A safe deposit box is used to store valuable possessions that an individual may not wish to store at home or at their place of work. Our clients pay an annual fee for using their safe deposit box and for us to guard their valuables.

Question 2

You rent safe boxes inside a vault?

Accepted Answer

Yes, that is correct. Group 4 offers private and discrete rentals of safe deposit boxes inside an underground vault in Gibraltar. We have 5 different safe box sizes as well as full sized rooms. You can come and deposit your valuables inside a safe deposit box in our facility.

To clarify:  these safe boxes are not to take home, they are fixed inside our vault in Gibraltar.

Question 3

What do I need to open an account with you?

Accepted Answer

We only require 2 things: 
1) For you to identify your self with an acceptable form of photographic identification (a valid passport or ID).

2) A deposit of £220 for your keys (given back to you if you decide to cancel your rental).

The process takes approximately 15 minutes, is extremely easy and our professional staff will be happy to help you.

You choose the size of your safety box, for how long you'd like to rent and we register your data. Once your rental payment and deposit is made you can begin using your safe box.

You can visit us in person any day during our opening hours. If you prefer to speed up the process, complete the payment online and send us your information via email at info@g4boxes.com.

Question 4

What's the difference between your safe storage boxes and a bank?

Accepted Answer

The main difference is the ease of obtaining a safe deposit box and the privacy you get when you join Group 4.

In a bank, in order to get a safe deposit box you must have an open account with them. In this day and age the banks are less open to accepting customers they don't know, or those who do not live in the country, asking for endless paperwork for you to get a safe deposit box.

To get a safe deposit box in the Group 4 vault you only need to come see us in our offices with a valid ID. Our kind professional staff will give you access to your safe box straight after registering. No one will know you have this box except you.

Additionally, it is more discrete to come visit us instead of a bank, as we are located in an office building with other businesses and no one will suspect you are going to a safe deposit box vault with your valuables.

Lastly, Group 4 offers other services, such as a the rental of  the meeting room inside the vault, last wills, storage of gold and other documents.

Question 5

Why rent a safe box in a vault?

Accepted Answer

Food is stored in the refrigerator, clothes are placed in the closet. Where will you keep cash, jewellery, watches, rare stamps, or important documents?
These items belong in a personal compartment in a secure complex.

At Group 4 we rent safe deposit boxes  inside an underground vault for you to store your valuable belongings.

Here are five benefits of storing valuables in Group 4:

#1 Your items are protected from fire, flood, or other natural disasters at home.
Natural disasters can destroy much more than just the home itself. You could lose much more, like photos, jewellery, birth certificates, and other important records. Now you can keep copies of documents that are important to you (even photos) in digital format and store the originals as well as your valuable assets inside Group 4.

#2 A secure and affordable way to store private valuables
Only you know what's in your personal compartment, at a cost determined by the size of the box and the rental period. Little price for your peace of mind.

#3 Avoid theft
Your valuables cannot be stolen from your home if they are not there. Aside from the fact that most home safes are no challenge to the average thief, even if you have invested in a safe that costs tens of thousands of Euros, today the method of most thieves is to simply take the safe and continue the robbery from elsewhere.

In addition, the very presence of the safe in your house can indicate that your house is worth breaking into. It is enough for a service provider or a housekeeper to pass the information about the presence of your safe to third parties, who will understand that your home is a destination worth visiting.

#4 Your objects are protected from loss or forgetfulness
All your valuables are protected and organised in a personalised and orderly box. A comfortable and simple solution for people who have difficulties maintaining order in their home.

#5 No one will know you have the box
Discretion is another security measure. We won't tell anyone of your safe deposit box so that you can rest assured your valuables are kept safe. When you come to our office, people can think you are going to see any number of businesses as we are located in the ground floor and basement of a building with over 30 companies.

Question 6

Where are you located?

Accepted Answer

Our facility is located on the Ground Floor of Leon House building at 1 Secretary’s Lane, Gibraltar. We are a short walk away from Casemates Square. Only 50 meters away from the Holy Trinity  Cathedral Anglican and 80 meters away from Main Street.

We are open from Monday to Friday from 9 to 14 and 14:30 to 17:30. 
Saturday, Sunday and Public holidays we are closed.

Question 7

How secure are your premises?

Accepted Answer

Our vault and security systems are extremely safe and modern. We are proud to declare that since our opening in 1984 we have not had any security issues.
Whilst we cannot disclose specific security measures, we have a number of highly sophisticated complementing and independent systems in place to ensure your belongings are secure at all times. Vaults are monitored and secured 24/7 using cutting-edge technology, which is supplemented by highly-trained personnel.
In addition to our own extensive security, we are also linked into the Police force for rapid response call outs. Our proximity to the Gibraltar police station ensures that law enforcement officers are never far.

Question 8

What are your opening hours?

Accepted Answer

We are open Monday to Friday from 9 to 14:00 in the mornings and 14:30 until 17:30 in the afternoons. Saturday, Sunday and Public holidays we are closed.

You can come visit your safe deposit box any time you'd like within our opening hours. 
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If you need to come outside of our opening times you can contact us and make an appointment for us to open for you. This comes with an additional cost and must be booked at least 48h in advance.

Question 9

Can I open an account as an international client or if I don't live in Gibraltar?

Accepted Answer

Yes, of course. We welcome all nationalities and people from everywhere. You do not need to be a Gibraltar resident. The same onboarding process applies for both Gibraltar and International clients.

Question 10

Do you offer safe box rentals for businesses?

Accepted Answer

Yes, we offer our services for both individuals and businesses. 
We request the following information to open a safe box for a business: Business Name, Company Registration Number and  Registered Address.
Additionally, we require appropriate identification (ID or Passport) for all the clients who will be accessing the business safe deposit box in order to allow them to enter the vault.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, bank transfers, cash as well as the major cryptocurrencies (please contact us for this payment option). You can pay in either GBP, EUR or USD.

Question 12

In the event of my death, what will happen to my box?

Accepted Answer

A certified copy of the death certificate must be brought to our office. Then access to your safe deposit box will only be allowed for probate valuation. No items may be removed until we have been shown a relevant grant of probate. Then it's content will be given according to your will.

We also offer the service of storing your valuables as a will to only be opened after your death. You can read more here and contact us if you are interested in this service.

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